Frequently Asked Questions
Everything you need to know about upgrading your home with Magnus Home Products.
What is the standard shipping timeframe for large fixtures?
Most in-stock items, including sinks and tubs, ship within 1-3 business days. Delivery typically takes 5-7 business days depending on your location and the size of the shipment.
Do you offer a warranty on your home products?
Yes, all Magnus Home Products come with a limited lifetime warranty covering manufacturing defects in materials and workmanship to ensure your peace of mind.
What is your return policy if a product doesn't fit my space?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
How do I care for and maintain my copper or stone fixtures?
We recommend using mild soap and water for daily cleaning. Avoid abrasive chemicals or acidic cleaners, as these can damage the natural patina of copper or the sealant on stone products.
Do you provide installation services?
While we do not provide direct installation, all products include detailed specification sheets and installation guides. We recommend hiring a licensed professional for plumbing and electrical fixtures.
What should I do if my order arrives damaged?
Please inspect your delivery immediately. If you notice any damage, document it on the delivery receipt and contact our customer support team within 48 hours to initiate a replacement claim.